Please Note: For any claims related queries, please call 0203 738 7300
We have recently changed our log in process which means that all of our existing customers will need to re-register to access their account. To do this, please click here and enter your email address. You will then receive an email with a link to create your account and access your policy. If you need further assistance, please see below.
We try to make everything as easy as possible but we know sometimes you may need assistance.
Yoga is a fully self-service online company. You can manage all aspects of your policy 24/7 by logging into your online portal.
Most queries can be answered by viewing our FAQs here. You can also view our helpful ‘how to’ videos on YouTube.
We also have our friendly chat bot, Yogi, who can assist with any questions you have. You can access this by clicking the chat button that appears in the bottom right hand corner of your screen.
If Yogi is unable to answer your query you will be connected to one of our live chat agents. This service is available between 09:00-12:00 Monday to Friday and 09:00-14:00 Saturday. Outside of these hours, we operate a messaging page where you will usually get a response within 24 hours. Please note as we are an online only company we do not have a telephone number for general enquiries.
In the event of a Breakdown please log in to your customer portal and select the ‘broken down’ option.
In the event of a Claim please call One Call Claims on their 24 hour claims line on 02037 387386.
If you have broken down now then please log in to your customer portal and select the ‘broken down’ option.
In order for you to make a claim we need to redirect you to Ageas Home insurance.
We’re here to assist! If you have questions or need guidance, visit our Help Page for step-by-step instructions and support. Simply click the button below to get started and find the answers you need quickly and easily!
If you need to make a windscreen claim then please log in to your customer portal and select the ‘windscreen’ option.