For information about Green Cards please click here.
Please Note: For any claims related queries, please call 0203 738 7300
We are an online only insurance broker, you should find all the information you need about your insurance policy at yoga-insure.co.uk; or click the “live chat” icon in the bottom right hand corner of this screen to talk to our chat bot Yogi. If he cannot answer your question you will be connected to one of our live chat team (09:00-12:00 Monday to Friday and 09:00-14:00 Saturday) or given the option to leave us a message and we will get back to you.
To view our YouTube channel and see all of our ‘how to’ guides for managing your policy on the portal click here.
All applicable fees that Yoga charge can be viewed here.
You can make any change to your policy by visiting your customer portal.
Yes, the system will generate the quote for the change on the customer portal. The change will only take place once you confirm it.
To reset your password you will need to go to portal.yoga-insure.co.uk/login and click ‘Forgotten login details’. Once you have filled out this form you will receive an email with a link to reset your password.
Yes, as long as your policies are under the same policy holder, and have been linked on our system. To take out a new policy and ensure your accounts are linked, the new policy will need to be purchased directly through your existing Customer Portal here. All of your documents will then be within the same account.
All Yoga customers have a portal, it is set up automatically when you purchase the cover. If you’re unsure of your log in details you can request your username or a new password on the log in page here
You can cancel your policy by visiting your customer portal.
We will ask for your driving licence number before we offer you a quote; once we have this information we use a service called “My Licence” which will verify your driving history to ensure your premium reflects your driving record.
We use a database called Lexis Nexis which holds information about consumers’ driving history including no claims bonus proof and any previous claims.
We aim to update the MID (Motor Insurance Database) as quickly as possible after you purchase a policy or change your details. This is usually done within 48 hours but can take up to seven days following a weekend or bank holiday.
You can make a complaint using our live chat and speaking to one of our agents between 09:00-12:00 Monday to Friday and 09:00-14:00 Saturday or alternatively you can send one in writing to us. Full details of our complaints procedure can be found here.
One Call Premium Finance is the Direct Debit provider for Yoga Insurance. Please refer to your policy documents for further information.
Any payments made will show Yoga Insurance on your bank account but their name will appear on letters they send to you relating to your Direct Debit.
Yes there is a fee for a missed payment, details of the fee can be found in the documents sent to you from your finance provider.
Due to the process involved, our finance providers apply an administration fee which covers the administration involved in bringing the payment up to date. Details of your finance provider’s fees will be outlined in your direct debit agreement sent by them.
Yes, you can change your direct debit date, bank details and view your payment schedule by logging into your customer portal.
Provided the agreement is still running, you can make the payment for your finance on your customer portal.
You can make a claim 24 hours per day 7 days a week by calling 02037 387386.
You can report a new breakdown using your customer portal here portal.yoga-insure.co.uk/login. Once logged in, you will need to select “Make a Claim”, and then “Broken down now?”
You can make a windscreen claim for a chip or full replacement by using your customer portal here portal.yoga-insure.co.uk/login. Once logged in, you will need to select “Make a Claim”, and then “Windscreen”
If you make a claim for windscreen repair through our approved repairers it will not affect your no claims bonus.
If you are paying by Direct Debit or another payment plan and have only paid a proportion of the premium then you will be required to pay the full amount outstanding.
If the premium was paid in full, no refund will be given.
A 14 days’ notice is given for you to replace the vehicle on the current insurance, or the policy will be cancelled. Please note your policy will never be automatically cancelled from the time the vehicle is written off unless at least 7 days prior notice has been given to you that this will occur.
When representing you we will do our very best to persuade the other driver, or their insurer, that the accident was their fault, so long as the evidence or circumstances support this. This is done by presenting them with all the evidence that you have provided us with and that we have gathered.
We will always act to defend your position, but if the evidence does not fully support either drivers’ version of the incident, everybody involved may have to take some responsibility. In this instance we will negotiate the best possible settlement with the other driver.
We will notify you of your renewal via email at least 21 days before your policy is due for renewal and your renewal invitation will appear in your customer portal.
This quotation will be based on the information you provided to us previously and will contain your renewal confirmation and include the cost of renewing your policy.
It is your responsibility to let us know about any change in circumstance, as any changes could affect the policy terms or premium.
All policies will be on an auto renewal basis unless you have advised us or we make you aware otherwise. You can stop the automatic renewal of your insurance in your customer portal.
Yes, you can do this on the Manage Renewal section on your customer portal.
Yes, we work with a temporary cover is provider, please follow this link for a quick and easy quote www.yoga-insure.co.uk/temporary-insurance/
We accept both Visa and Mastercard, we do not currently accept American Express.
Your no claims bonus will be sent via email automatically after renewal, if your policy is cancelled before the renewal date you can request your this through our Live Chat service.
Please refer to your insurance Certificate/Schedule to see if this is included on your policy. You would usually find this under the endorsements section of the document.
As we are not medically trained we can not advise if you are fit to drive but as long as you have waited any advised period and been deemed fit to drive by your doctor then you are covered.
As we are not medically trained we can not advise if you are fit to drive but as long as you have waited any advised period and been deemed fit to drive by your doctor then you are covered.
We will only cover drivers with a Full UK licence, however we can offer a quote to temporarily insure a learner driver by clicking the link www.yoga-insure.co.uk/temporary-insurance/
Yes, we can cover a vehicle with a 1 year lease or more. You just need to make sure this is reflected correctly on the policy for the owner and keeper of the vehicle.
No claims bonus is valid for 2 years from the expiry of your last policy, after 2 years the no claims bonus becomes invalid and can not be used.
If you are involved in a fault claim you are at risk of losing your no claims bonus, you can protect them for a small cost to ensure you keep your full no claims should a claim occur. Please refer to the Insurer’s policy wording for full details of how the no claims bonus will be affected in the event of a claim.
CPA allows an insurance broker to apply for a payment which is due from a missed payment or a cancellation balance. This also applied to taking a premium in full for an auto renewal. More information can be found in Yoga’s Information Booklet.
Our policies will not cover you to get your vehicle out of an impound. You can follow this link for impounded vehicle cover www.yoga-insure.co.uk/temporary-insurance/
For information about Green Cards please click here.
If your insurance policy is currently with Premier Insurance, please be assured that your vehicle remains legally insured and Yoga Insurance is here to support you. While Premier Insurance has entered administration, we’re committed to helping you understand your options and stay protected. For full details and answers to common questions, please visit our dedicated information page below.
Yoga Insurance
You can bring it back any time from the accessibility link in the footer.
If you have broken down now then please log in to your customer portal and select the ‘broken down’ option.
In order for you to make a claim we need to redirect you to Ageas Home insurance.
We’re here to assist! If you have questions or need guidance, visit our Help Page for step-by-step instructions and support. Simply click the button below to get started and find the answers you need quickly and easily!
If you need to make a windscreen claim then please log in to your customer portal and select the ‘windscreen’ option.